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[ Credit ] Open Question : What are you supposed to do if a credit card company does not or will not cash your check?

I sent a check into my credit card account same as always last month it got cashed on the 14th this month they haven’t cashed it at all and I got the money in my bank account the bill is due in 3 days they have still not cashed it I sent it on the 5th of this month they definitely have got it by now so what’s their problem? Everything is written correctly on the check

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